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Operational excellence |
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The quality of our operations is one of the main criteria used
for our performance
rating |
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Responsiveness |
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Our worldwide operators’ network
ensures the proper execution of transactions in all their aspects,
from the initial deal to the final settlement with a prompt
and effective responsiveness to all events. They link the entire
information chain between trading, shipping, legal, credit and
treasury departments to serve both our suppliers and customers
in a diligent way. |
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Reliability |
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We follow strict operational
procedures and methods, which have been defined through decades
of experience. Compliance with these rules is ensured by a clear
division between operational and trading management responsibilities. |
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Our operators meet a high standard
of professionalism.
They can rely on our specialized support teams to advise them
on any specific technical or legal matter.
The quality of our operations is one of the main criteria on
which we expect our partners to rate our performance lead. |
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